Privacy Policy

Our privacy policy explains how we process your personal data and what we use it for.

Information Collection and Use

We may collect information from our users when they register on the Provolve website or when they request a consulting service. We also collect data from our users so that we can customise our services in accordance with their preferences. Provolve is the sole owner of the personal information collected from this site.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services agreed with you.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How can you stop receiving email from us?

Each email sent contains an easy way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

Order Forms

We request information from users on our order forms. Users have to provide contact and financial information. This is used for billing purposes and to fulfill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a small text file written to a user's hard drive that contains the User ID. The cookies do not contain any personal information about users. The use of cookies is now widespread. The reason we use cookies is to save our users time on the site (so that users do not have to log in with a password more than once). If a user sets up his browser to reject the cookie, he or she may still use the site although functionality will be impaired.

Website Log Files

We use IP addresses of visitors to our website to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.

Links

This web site contains links to other sites. Please be aware that Provolve Ltd. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this Web site.

Surveys & Competitions

From time-to-time our site requests information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address) and other demographic information. Contact information will be used to notify users of the results of surveys and competitions.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, this information is protected both online and off-line.

App Permissions

Our mobile applications may request certain permissions, such as access to your camera, location, or storage, to provide a seamless and enhanced user experience. These permissions are used solely for the purpose of enabling the specific features of the app and are not used to collect or share your personal information without your consent.

Location Data

If the app requests access to your location, it is used to provide location-based services such as finding relevant services near you. We do not store or share this information beyond the immediate session in which it is used.

Storage Access

If the app requests access to your storage, it is used to read or write files necessary for the app's functionality, such as saving photos or documents. We do not access or store any personal files outside of the app's designated storage area.

Camera Access

If the app requests access to your camera, it is used solely for features such as taking photos or scanning documents within the app. We do not store or transmit any images without your explicit consent.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If you have any questions about the security and privacy of your data at our website, please contact us.

Please view our Terms and Conditions for viewing and using this website